Q: How can I reach you?
A: First check out these FAQ’s to see if any answer your question. If you still need to contact us, please fill out the appropriate form on our contact page to get your issue solved the fastest. If a form does not address your question, you can contact us at [email protected]
Q: Where is my order?
A: You will receive an email when your order is placed and again when it has shipped. If you created an account during checkout, sign in with the same email address and password to check on orders updates. Learn more about shipping by clicking here.
Q: Can I cancel or edit my order?
A: We start processing your order when you submit it so we cannot cancel, edit or add products to your order.
Q: I’m missing a puzzle piece!
A: Hibeestore makes every effort to ensure that all of our products are without defect in workmanship. If you find that you are missing a piece/pieces to your jigsaw puzzle, you can either return the puzzle to the point of purchase or continue to our missing piece form. Please note that we are not able to replace missing individual pieces.
Q: My puzzle arrived damaged, what do I do?
A: We apologize for any issues you had with your Hibeestore product. If you have a damaged jigsaw puzzle, you can either return the puzzle to the point of purchase.
Q: What’s your return policy?
A: We handle returns on a case-by-case basis with the objective of making our customers happy. If you need help with a recent purchase, email us at [email protected] so we can find a solution. Thank you for choosing Hibeestore products!
Q: Where do you ship?
A: We are currently only able to process orders for the USA. Apologies to our non-US followers and fans.
Q: When will a product be back in stock?
A: We are constantly issuing new images to keep things fresh for our customers. Please check back often as inventory is updated online weekly.
Q: What payment methods are accepted on the site?
A: We accept Paypal, Paypal Credit.